Questions from buyers.

Brick-and-mortar boutiques, e-commerce brands, interior design studios, hospitality groups, and licensed distributors. We do not sell to end consumers or to drop-shippers without a verifiable storefront.

A business name, business address, website or social presence, and a resale certificate (US) or VAT/business registration (international). For interior designers, a portfolio link or recent project list is helpful but not required.

Two business days for most applications. Hospitality and large-distributor accounts take longer because we usually want a brief call before opening terms.

Not by default. We can grant single-city exclusivity for a category once an account hits an agreed annual volume. Ask us during your second PO conversation.

Per SKU: 25 units for throws, 30 for quilts, 50 for cushion covers and duvet covers, 100 for pillowcases and sheet sets. See each product page for the exact number.

Not within the same category. You need to hit the per-SKU MOQ on each style/colour. You can mix across categories on a single PO — for example, a 100-unit pillowcase order plus a 25-unit throw order ships together.

No fixed dollar amount. As long as you hit the per-SKU MOQ on at least one item, we will take the order. Most first orders land between $2,500 and $8,000 landed cost.

Yes. We ship full-spec samples at cost (not free), and the sample cost is credited back to you when you place a first PO above 30 units in that category.

Pricing is not published on the public site. After your trade account is approved, you receive a 2026 line sheet PDF with all SKUs, tier pricing, and lead times. Pricing is locked in for the calendar year.

Three tiers per SKU. Tier 1: at MOQ to 200 units. Tier 2: 200–1,000 units. Tier 3: 1,000+ units. The spread between Tier 1 and Tier 3 is typically 18–28%.

First PO: 50% deposit on order, 50% on QC clearance before shipment. From your second PO onward: NET-30 terms available for accounts with a verified trade reference, up to a credit limit we set jointly.

Wire transfer (ACH for US, SWIFT international). Credit card up to $5,000 per order with 2.9% surcharge. Letters of Credit accepted on orders above $25,000.

USD invoiced from the Virginia entity. EUR invoicing available for European accounts on request — at the spot rate on the invoice date, no markup.

Free for approved trade accounts. The card includes every weave family and every standing colour. Posted within 5–7 business days from our Virginia office.

Order through your trade account. Samples are charged at our wholesale price plus shipping. Credit back is automatic on a qualifying first PO.

Yes, for Pantone-matched custom dye. Lab dip fee is $85 per colour, refunded if you commit to bulk production from that dye lot.

4–8 weeks from PO confirmation for in-range items. Hand-loomed pieces (Banarasi brocade, jamdani, kantha) run 6–10 weeks. Add 1 week for custom dye, 2 weeks for custom sizing.

Yes. Repeat orders on the same SKU and dye lot ship in 3–5 weeks because we hold a small finished stock buffer of your standing items in our Virginia hub.

We hold a rolling stock of bestseller SKUs in 22-momme pillowcases and the all-season silk quilt at our Lorton, Virginia warehouse. Available SKU list updates monthly.

We notify you the moment we know. For confirmed delays above 5 business days, we offer either a discount on the late order or upgraded air freight at our cost. Your call.

Yes. Production from our West Bengal and Assam workshops slows by 7–14 days from July through September. We flag this on every quote during those months.

Yes. We ship to North America, the EU, the UK, Australia, the GCC, and most of South-East Asia. We do not currently ship to mainland China.

Air for orders under 200 lb / 90 kg (faster, more predictable). Sea for larger consolidations (cheaper per unit, 4–6 weeks transit). We quote both on every order above the air threshold.

Default is DAP — Delivered At Place. You are the importer of record and handle duties and local taxes. DDP (Delivered Duty Paid) available on US orders for an additional 8–12% on order value.

Virginia is faster for US accounts on SKUs we stock (3–5 business days ground). India is the only origin for custom and made-to-order pieces. For mixed orders, we usually consolidate through Virginia.

For India-origin shipments to the US: our forwarder files the entry; you provide your importer number. For EU shipments: we recommend using a customs broker on your end for first shipment; we provide all required certificates of origin and HS codes.

100% visual inspection at our India warehouse. 10% sample lab test per production lot for chemical residue, colour fastness, and tensile strength. A short QC report is included with every shipment.

Photograph the item and email us within 14 days of receipt. We replace defective units on the next production run, or credit your account at the unit price. Shipping damage gets filed with the carrier — we help with the claim.

We do not accept buyer's-remorse returns on wholesale orders. Defects, damage, and clear spec deviations are covered as above. Custom orders are non-returnable except for our error.

Yes. Lab reports for your order's production lot are sent on request. For private-label accounts they are included automatically with every shipment.

Yes, from 200 units per SKU for woven labels, 100 units for printed care labels. See the Private Label page for the full programme.

Yes. Custom card boxes from 200 units, custom silk pouches from 300 units, custom gift sets from 100 units assembled in Virginia.

Yes for sheet sets and duvet covers from 100 units. European sizes (160×200, 180×200) are most common. Bespoke sizes (antique beds, hospitality suites) from 50 units with a custom-cut surcharge.

Two ways. The product card on every piece names the workshop and region. The lab report on file for your production lot includes the SGS fibre-composition test. Verified trade accounts may request both at any time.

Yes. We pay 18–25% above the regional fair-trade benchmark published quarterly by the Silk Mark Organisation of India. We publish our cost structure to trade accounts on request.

No. Every workshop signs our annual supplier code prohibiting child labour. Quarterly internal audits by our India team, annual third-party audit. Documentation pack available for compliance teams.

Yes. We host buyer trips twice a year — usually February and October. Trade accounts may apply to join. We cover ground transport and translation in India; you cover flights and accommodation.